Customer Success
Japan
Posted 5 months ago

Key Roles & Responsibilities:

  • Will act as a day-to-day point of contact for clients and ensure that every client derives the most value possible from our platform: fulfilling their platform needs through best practice recommendations and platform configuration
  • May also be involved in pre-sales activity; working with internal business development teams to win new business and/or grow existing accounts
  • Discover all the requirements to establish the success criteria for implementations
  • Design and configure the solution, so that the requirements are met and client expectations are fulfilled
  • Complete the execution of the software deployment in such a way as to anticipate future needs
  • Providing social insights and recommendations to support clients’ business practices
  • Assist the Sales Team in supporting new business growth

Qualification & Experience:

  • 3-5 years of experience in enterprise software, digital, or social account management or implementation
  • Strong Japanese written and verbal communication skills and presentation skills
  • Ability to work independently and as a team
  • Experience working with social media technology is a plus
  • Experience working under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and experience with social media management software

Job Features

Job CategoryGeneral Software

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